Returns and Exchanges

Return Information

How can I return or exchange the products I purchased?

You can request a return within 12 months and an exchange within 30 days for the product you purchased, within the terms of return and exchange.
You can only make returns through abdullahkigili.com , and exchange transactions only at Abdullah Kiğılı stores .
It is not possible to change it through the abdullahkigili.com website.

abdullahkigili.com Product Return Terms

Our goal is to satisfy you in the best way possible. That's why we are with you after the sale as well as before the sale.
You can cancel your order without giving any reason, both within the scope of the "Consumer Protection Law" and related legislation, and the "Kiğılı Giyim Tic. A.Ş. Customer Satisfaction System".

Return and Exchange Terms

According to the "Consumer Protection Law No. 6502", you can unconditionally return or exchange the products you purchased within 14 days by exercising your right of withdrawal.
Within the scope of the right of withdrawal, the delivery fee you paid at the time of ordering will be refunded to you.

You can request a return within 12 months and an exchange within 30 days for the product you purchased, within the terms of return and exchange.
You can only make returns through the abdullahkigili.com website, and exchange transactions only at Abdullah Kiğılı stores .
It is not possible to change it through the abdullahkigili.com website.

When returning or exchanging , it is mandatory to present the product invoice . Otherwise, the transaction will not be processed.
If the package you sent does not contain any information regarding your request, the order will only be considered as a return transaction .

Product Return Process

To return your products:

  • Cash on delivery via UPS Cargo
    You can send it with the Kiğılı account code V6X898 .

Payment for shipments made with other cargo companies must be borne by the customer .

The only exchange of products you purchase from our website is in stores ,
Return is only possible by cargo as described above .
In return transactions, the remaining amount is refunded after deducting the gift voucher amount .

Returns and exchanges are not possible for orders placed abroad.

For hygiene reasons, returns and exchanges are not accepted for underwear products.

Return Policy

  • Even if the product container has been opened (except for perfume, beauty and cosmetic products), all parts inside (package, needle, information card, label, etc.) must be returned complete and intact .

  • There should be no changes or deformations on the product.

  • The product must be unused and free of stains, tears, cracks, or damage .

  • The boxes and labels of perfume, beauty and cosmetic products must not be damaged , and the products must not be opened.

  • Returns and exchanges are not possible for underwear products due to hygiene reasons.

Product Return Address

E-commerce Logistics Center
Tuzla Organized Industrial Zone 3. Street No: 22
6513 Island 7 Parsel Tepeören - Tuzla / Istanbul
Tel: 0 850 250 1938 (Weekdays: 08:00 - 19:00 / Weekends: 10:00 - 19:00)
Fax: 0 212 689 08 16

Please Remember

When you want to return a product you purchased from Abdullah Kiğılı in accordance with the above conditions, you must send the product along with the invoice to the address specified above.
Returns are not accepted in our stores.

Products Not Acceptable for Exchange or Return

Products that do not meet the above conditions are not exchanged or returned.

When the customer returns the product or refuses the purchase, the cost of the product is refunded to the customer after the returned product reaches Kiğılı Giyim Tic. A.Ş.

For products paid for by bank transfer, return requests are notified to the bank by the system and transferred to your account by the bank within a maximum of 10 business days .

For products paid for by credit card, return information is transmitted to the bank and payment is made by the bank within 10 business days at the latest .
In some cases, the bank may not reflect the amount in your account on the same day.
(Kigılı Giyim Tic. A.Ş. has no influence on this process.)

If your refund has not been credited to your account after 10 business days,
onlinedestek@kigili.com.tr You can inform us by sending an email to.
In these cases, you may be required to contact your bank's credit card service .
In installment sales, the refund amount will be reflected by the bank to your account as a monthly plus balance equal to the number of installments .